Travel All Russia- Leading Agency for Russian Tours
Travel All Russia is the leading travel agency for organizing Russian tours for tourists visiting Russia. It has made a recognition for itself in planning, arranging and handling confidential tours for travelers visiting Russia for vacations and sight seeing. It handles at least ten percent of the total tourist influx. The achievement of Travel All Russia as a travel agency lies in it having specialists to deal with all your travel needs, beginning with planning your tour itinerary, arranging train or air tickets, hotel accommodation, river cruises, tickets to museums or palaces as well as Russian visas. Touring Russia with Travel All Russia is a safe and hassle free experience.
Right preparation is the key to a successful and enjoyable Russian tour. A wrong choice of season or hotel can ruin your trip and inappropriate documents could prevent it altogether. Since Russia is a vast country, climate differs in number places at the same time of the year. Summer is good at South Russia whereas Siberia area is very cold. Similarly, though getting a Russian visa is not hard, it is a time consuming process and may require you to make several rounds of the Russian Consulate. However, Travel All Russia guides and plans a customized itinerary within your budget during the tourist season and arranges for your Russian visa, absolving you of the trouble.
The suitable time to visit Russia is during summer, when the weather is comforting because Russian winter is very harsh. It starts in May and stops in September. Nevertheless, there is a problem, because during this period hotel accommodation rates and airfares are at their highest, and a stop over to any museum or palace requires you to stand in long lines. Here travel All Russia can help you by planning your tour in advance and arrange for air tickets and hotel bookings at most competitive rates for visit during the peak season. Apart from that, you shall not worry about the long lines at museums or palaces, if you are booked with them.
Moscow and St Petersburg are the most attractive destination. These are the two main cities of Russia with long and amazing history. You will find awe-inspiring architecture in their magnificent palaces and impressive cathedrals. The majestic museums house the spectacular history of centuries gone by. ‘Treasures of two capitals” is a special tour package of Travel All Russia which provides all the requirements of a tourist.
The other accepted tour is traveling in the Trans Siberian Express covering the entire length of Russia from Moscow to Vladivostok. A trip in this train is an experience of a lifetime, passing through different time zones, climate, Russian countryside, the gorgeous Lake Baikal and Mongolia. Here also Travel All Russia takes care of your protected and enjoyable journey.
To Travel Russia, to get the best facility forRussia Travel visit us at travelallrussia.com
My point of using this travel agency was that I was able to have my Russian visa “registered” after arrival, and that I was able to buy the Russian train tickets more than 90 days in advance. Otherwise, I usually prefer to make my own bookings. If only I had done so this time. I want to point of that they people I spoke to on the phone were very friendly when speaking of customer service, but service should go beyond that.
First of all, I used them for the Russian visa service, which I was told takes about 3-4 weeks total. I submitted my passport to them. Several weeks later I asked about the status of my visa and they said that my passport would be submitted to the embassy tomorrow!!!! Note that I had a flight leaving from the US in several weeks from that point. I barely got my passport back in time, and almost missed my flight because of it.
Secondly, the communication was pretty bad. They even contacted me saying that they could not find one of my orders, even though I had paid for it months before. I logged onto their own website and found my order and I sent it to them, as well as my paypal receipt. That problem was easily solved, but I was a bit concerned as my confidence level in the company had already dropped so much.
The worst part is that about 3 weeks before the start of my train trip, I sent an e-mail asking where my paper tickets were, because they promised they would have been sent out a few weeks before that. They ignored my mail for several days so I decided to send another one. The woman whom I had been mailing with before, replied said that they had sent the tickets to the wrong address!! This is after I had checked several times previously with her that they had the right mailing address. The woman told me that in order to re-route the tickets to me, I would have to pay $60 which goes to the shipping company!!!!! I then told her that it’s unfair that I have to pay that and I forward her a mail that she sent me just several weeks before confirming that she had the right address on file.
She didn’t deny writing the mail, but said that she has assistants and maybe that’s why there was a mistake and that unfortunately they cannot pay the $60 for re-routing. And I was supposed to pay for their mistake. But I later contacted the manager and they told me that I wouldn’t have to pay since it was their mistake, and I got an apology from the woman later on. They promised me that the ticket would get to me on a certain day, which it didn’t. So I had to go back to the city it was sent to, because I had already left to get the ticket. Not only an expensive detour, but also a huge crimp on my plans. Not to mention VERY stressful. I hardly got the ticket on time and would have otherwise missed my train.
As for the other ticket, which was an e-ticket, I was supposed to print out the paper and go to pick it up myself at the Helsinki Railway station. I went there and waited in line for a long time, but they told me at the station that it didn’t have the reservation number on it, so they couldn’t give me the ticket yet. Good thing I went in advance, because I had to call later that night and ask for the reservation number, which they then sent me by email. I got the ticket in the end, but it was a real hassle that I had to go back to the railway station again.
My point of using them was to make my trip easier. Instead they have caused me an incredible amount of stress on so many levels on so many different occasions over the months from the time I booked my trip until leaving. I was even worried that I wouldn’t be able to go because I wouldn’t get the visa on time, and then that I wouldn’t get the train ticket on time! I understand that they take a huge cut from the price of the train tickets, and that was ok with me because I knew that from the beginning. But I expect AT LEAST some level of service in return, unlike the incompetence that I experienced from some of them. I myself have been in customer service for years, and would never treat anyone this way.
Worrying about whether I will get my passport and tickets on time actually ruined a good part of my trip.
Of course I waited until the trip was completely over before posting this, out of fear they would actually do something to sabotage my trip. Save yourself from the stress and frustration that I have experienced with this company. Better yet, make your own travel arrangements!